We can now offer the majority of our new customers the opportunity to take advantage of our unique 40% deposit scheme. The scheme will save you up to 60% on your hardware support costs within the first year.

There are no catches or hidden payments. You pay 40% of your annual premium up front, the remaining 60% is only ever due on an item that requires support. If a problem occurs on an item, which you have already paid the full amount for, you won’t have to pay a penny more.

We offer tailored support programmes to meet individual needs, thus ensuring that your system operates with minimum disruption or downtime.

As standard, our on-site services are fully inclusive of all parts and labour, and we also offer telephone support and technical advice facilities.

Typical inclusions are: 8 Hour Working Response

• Telephone Support
• All Parts and Labour
• Technical Advice
• On-site Service
• Qualified Engineers
• Free Loan Hardware
• No Subcontracting

As well as offering support on all Eurorealm developed products, we also offer support on many Microsoft products such as NT, Server 2000, Exchange, Proxy and Backoffice.

Our customer base includes large and small companies who all appreciate the importance of E-mail and Internet connectivity in the business world of today. They have all learnt that there can be a host of difficulties involved with maintaining a fast, reliable and resilient system.

The aim for Eurorealm is to minimise any disruption. We achieve this by identifying potential problems during regular quarterly or monthly preventative site visits. Our consultants will carry out a complete system overhaul on both the server and client PC units. This ensures that settings remain unchanged and both system performance and security levels are maximised. Each site visit will be followed up by a comprehensive report offering advice and suggestions to improve system functionality as well as recommendations for future developments.

We back this service up with a high quality reactionary telephone and site support arrangement for problems that occur between our regular site visits. There is no limit to the number of telephone support calls or site visits deemed necessary by our staff to maintain your system.